One of the big drivers of Internet applications in the corporate world was the stark contrast of what people could do at home and at work:
At Home - Buy books, buy movie tickets, look up the weather, etc.
At Work - Call HR to change health plan, call factory floor to find out what happened to customer's order, call invoicing to find out what happened to a bill, etc.
Well clearly something at work was wrong, and soon enough everything was online. :)
Now look at the difference between home and work today:
At Work: Everything has a Netscape 3 level of UI interactivity and nothing works with anything else.
This difference in functionality and the increasing expectations of users will lead to significant change in the enterprise. As more and more Web 2.0 applications deploy, pretty soon even the CEO will be saying "some random guy can get Google to work with Craigslist, and we can't get CRM to work with ERP?" Web 2.0 = SOA, and an enterprise's customers, employees and partners are going to expect it to happen ASAP.
- Peter Yared
- Peter Yared is the CTO/CIO of CBS Interactive, a top ten Internet destination, and was previously the founder and CEO of four enterprise infrastructure companies that were acquired by Sun, VMware, Webtrends and TigerLogic. Peter's software has powered brands from Fidelity to Home Depot to Lady Gaga. At Sun, Peter was the CTO of the Application Server Division and the CTO of the Liberty federated identity consortium. Peter is the inventor of several patents on core Internet infrastructure including federated single sign on and dynamic data requests. Peter began programming games and utilities at age 10, and started his career developing systems for government agencies. Peter regularly writes about technology trends and has written for CNET, the Wall Street Journal, BusinessWeek, AdWeek, VentureBeat and TechCrunch.
Many thanks to Bob Pulgino, Dave Prue, Steve Zocchi and Jean-Louis Gassée for mentoring me over the years.